FAQs

Absolutely! We use industry-standard encryption technology to keep your payment information safe and secure at all times. Our website is SSL-certified, ensuring your data is encrypted and transmitted securely.

Yes! All orders include a tracking number, sent automatically to your email. Tracking updates may take 2-5 business days after shipping due to carrier processing and order volume.

In case you change your mind, you can cancel your order within 15 minutes of payment completion. After 15 minutes of payment completion, after processing, cancellations are not possible.

Please note that the 15-minute cancellation window is in place because we strive to process orders as quickly as possible to ensure fast delivery for our customers. Once the order enters the fulfillment stage—where it is prepared, packed, or sent to our shipping partners—it becomes more challenging to intercept and cancel it. This streamlined process helps us maintain efficiency and deliver your items on time.

Yes, we do! We offer free shipping on all orders over £50. Simply add items to your cart, and if your total exceeds £50, the free shipping option will automatically be applied at checkout.

We currently ship to customers in the United States, United Kingdom, Australia, Canada, and New Zealand.

Processing Time:

• Orders are typically processed within 1-2 business days.

Shipping Time:

• Standard shipping: 5-8 business days
• Express shipping (if available): 1-3 business days.

Please note that processing times may be slightly longer during peak seasons or for personalised items. You’ll receive a confirmation email with tracking details as soon as your order ships.

For more specific timelines based on your location, feel free to contact us at support@avlina.com. We appreciate your patience and promise your luxury purchase will be worth the wait!

• Items must be returned within 30 days after receiving your order;
• Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging;
• You must have proof of purchase (receipt or order confirmation).

• Contact our customer support team at support@avlina.com within 30 days of receiving your item;
• Provide your order number and a brief explanation for your return request;
• Our team will review and provide return instructions if your request meets the eligibility criteria.

Please check out our Refund Policy for more details.

Approved refunds will be processed within 5-7 business days from when we receive the item(s).